Cancellation Policy

1. Cancelling or Rescheduling an Appointment

Cancellations or rescheduling can be made by calling us on 020 8567 5159, emailing bookings@lifespalondon.co.uk, or via our online booking portal: phorest.com/salon/lifespa.

Please provide as much notice as possible so we can offer your slot to another client.

Notice periods and corresponding charges
Notice period	Policy
More than 24 hours before appointment	No charge; prepaid amounts fully refunded or carried forward.
12–24 hours before appointment	50% of the treatment cost will be charged.
Less than 12 hours or failure to attend (no-show)	100% of the treatment cost will be charged.

Charges increase as notice shortens; see the table for details.

Please arrive 10 minutes early to relax and prepare for your treatment.

Arriving late may shorten your session so we can accommodate the next client. The full treatment fee still applies.

If part of a prepaid course/package is cancelled late or missed, the treatment will be deducted from your balance.

Refunds are not available for partially used packages.

We understand emergencies happen. In cases of illness or genuine emergency, fees may be reduced or waived at our discretion.

On rare occasions, LifeSpa London may need to cancel or reschedule your appointment (e.g., therapist illness or unforeseen events).

If this occurs, we will contact you promptly and offer either a full refund or a rescheduled appointment.

By booking an appointment with LifeSpa London, you agree to the terms of this cancellation & no-show policy.